AI & Engineering Leadership

Lead Engineer | Erie Insurance Nov 2025 - Present

• Spearheading enterprise-wide AI transformation as the company's AI lead, driving tool adoption, governance frameworks, and strategic integration of AI across business units
• Architected and delivered a Claims Subrogation AI Assistant that recovers $12M+ annually, combining LLM-powered analysis with domain expertise to identify and accelerate recovery opportunities
• Redesigning the enterprise SDLC by embedding AI agents and skills automation into every phase of the development lifecycle, measurably improving engineering velocity and delivery quality
• Partnering with business stakeholders to identify high-impact AI use cases, translating complex technical capabilities into products that deliver measurable ROI

Director of Product | Velaro Sep 2022 - Nov 2025

AI Platform Development & Impact

• Designed and scaled AI-powered messaging platform with 60% automation rate, reducing operational costs by 35% for enterprise clients
• Implemented LLM-based conversation flows to improve automation, iterating rapidly based on live user behavior
• Led adoption of AI-driven support workflows, improving customer resolution speed and freeing human agents for complex cases
• Built integrations with enterprise systems (NetSuite, Dynamics 365, Salesforce), connecting clients to their existing data ecosystems

Leadership & Delivery

• Led cross-functional teams in delivering omnichannel communications platform (webchat, WhatsApp, Facebook, SMS, IVR) handling over 100K monthly conversations
• Implemented a data-driven prioritization framework that reduced time-to-market by 40%
• Managed remote cross-functional team across time zones, establishing async workflows and clear communication protocols

Restructuring & Business Continuity

• Maintained and enhanced legacy live chat platform serving long-standing customers
• Assumed full technical ownership during company-wide restructuring, sustaining operations and delivering new features as sole engineer while optimizing cloud costs and deployment pipelines
• Partnered with the CEO to refocus the roadmap on revenue-driving features during funding search

Master Software Engineer | Erie Insurance Apr 2022 - Sep 2022

• Overhauled enterprise development practices by establishing CI/CD and test automation standards, reducing deployment failures by 75%
• Designed reusable architectural patterns that decreased technical debt and accelerated development velocity across multiple teams
• Led successful launch of modernized billing system serving 7M+ policies, enabling new digital payment options that improved collection rates

Senior Software Engineer | Erie Insurance May 2018 - Apr 2022

• Technical Lead for Majesco cloud billing platform portfolio, directing team of 12 engineers (3 internal, 9 consultants)
• Developed cross-portfolio integration solutions that streamlined data flow between systems, eliminating 30+ hours of manual reconciliation weekly
• Implemented advanced API integrations (Bing Maps, ArcGIS, Agero, CCC, Hi Marley) that enhanced digital claims processing capabilities
• Mentored junior engineers in test automation best practices, improving code quality metrics by 40%
• Implemented and coached Agile methodologies across internal IT, business teams, and external vendors, increasing project transparency and reducing delivery timelines

Software Engineer | Erie Insurance Apr 2015 - May 2018

• Led zero-downtime migration of legacy claims systems to Guidewire Claims Center for 14K insurance agents
• Built robust batch processing framework that improved data transparency and reporting capabilities while ensuring 99.9% system availability
• Improved agile practices across the team, increasing velocity by 30% and reducing backlog by 25%

Embedded Software Engineer | GE Transportation Jun 2011 - Apr 2015

• Led 3-person team developing mission-critical embedded applications for locomotive control systems
• Designed hardware integration solutions for international clients, ensuring compliance with regional safety regulations
• Implemented automated testing protocols that identified 40% more defects before field deployment